Your privacy is very important to us.
If you have additional questions, you may send email to email@example.com
If you have questions or concerns regarding this statement, you should first contact Customer Service at:
A Special Note About Children.
Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.
Information We Collect.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.
We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users demographics, interests, and behavior to better understand, protect and serve you and our customers and it is not tight to personal identifiable information. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information and your IP address.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
Our Use of Your Information.
We use your personal information to facilitate the services you request such as billing and shipping purposes. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in our products and services, inform you about online offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. We may compare and review your personal information for errors, omissions and for accuracy.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below.
uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted.
Your information is stored on s servers located in the United States. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, "firewalls" and Secure Socket Layers. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.
Our Disclosure of Your Information. As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.
Agents. We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Legal Requests. cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, UserID history and fraud complaints without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity.
Bulletin Boards/Chat Rooms
If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
3rd party cookies
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
We post customer testimonials on our web site which may contain personally identifiable information such as the customer s name. We do obtain the customer s consent prior to posting the testimonial to post their name along with their testimonial.
Customers may contact us at email@example.com to request that we remove this information from our database. Ordering/Payment:
What payment options do you accept?
We accept all major credit cards including Visa, MasterCard, American Express and Discover. For your security, all online orders are processed with standard SSL Security Encryption.
We also gladly accept mailed checks or money orders, but items are not shipped until your check or money order clears (approximately 5 business days).
Will I be charged a sales tax?
Currently, Sales Tax is only collected on orders shipped to addresses in New York State.
Is it safe to buy jewelry over the internet?
Yes, we use state of the art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of any of your information. This way, ordering jewelry from us is a fun and worry-free online shopping experience- the way it should be.
Can I cancel my order after it has been submitted?
We will make every effort to accommodate your request. To cancel an order, please have your order number at hand and contact our customer service representatives or email us as soon as possible.
Bear in mind that our speedy shipping system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to us according to our 30-day money back return policy.
How can I track my order?
You will receive an order confirmation once your order has been processed. Once your order has been shipped, you will receive a shipping confirmation email with the tracking number for your package. You may check the status of your order anytime by visiting "my account" on the menu bar, at the top of any page on our website. Additionally you can always call us and our customer service representatives will be pleased to help you.
How long will my order take to deliver?
With every order we take the highest effort to ship your item as quickly as possible. Items in stock are usually shipped within 1-2 business days. Items not in stock may take longer, approximately 1-2 weeks. If your item requires sizing or engraving, please allow extra delivery time for them. If at any time you want to know the availability of an item please email or call us.
Can I get my item any quicker?
Yes, any item in stock may be shipped express delivery for an additional charge. Please select your option during checkout. If you need any item shipped quicker than our standard free shipping, please make sure to contact us to see if the item is in stock. If you choose express delivery and your item is not in stock, you will be notified promptly via email and your order will be changed to standard delivery.
Is it safe to mail jewelry?
Yes, with us it is always safe to mail jewelry. We insure all pieces that are shipped out to you as well as on the free shipping we offer for return items.
Are your items genuine?
Yes, all of our jewelry is genuine. Our gold is either solid 10k, 14k or 18 karat. Our gold is not layered in any way. All of our diamonds & gemstones are genuine stones unless noted differently on the specified item.
Can I get an item in a different length, size or color than the one stated?
We make it our goal to get you the perfect piece of jewelry. If you see something that you'd like in a different size, length, color or would like to change out the stones please contact us so we can special order an item for you.
Can you help me resize my ring?
If the ring you choose does not fit, we will resize it free of charge within 60 days of its original shipment. Resizing will take approximately 3 business days.
Do you offer a money back guarantee?
Yes, we are proud to offer all of our loyal customers a 30 day money back guarantee.
Where do I send my return or exchange?
US Jewelry Factory
71 West 47th Street
New York, NY 10036