FAQS

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Please read this privacy policy to learn more about the ways in which we use and protect your personal information. We want you to fully understand our privacy practices and therefore we have created this section to help you fully evaluate our practices and answer privacy questions.

If you have additional questions, you may send email to customersupport@usjewelryfactory.com

If you have questions or concerns regarding this statement, you should first contact Customer Service at:

customersupport@usjewelryfactory.com

The privacy practices of this statement apply to our services available under the domain and subdomains of (the "Site") and apply generally to our subsidiaries or joint venture websites. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site. This Privacy Policy describes the information, as part of the normal operation of our services, we collect from you and what may happen to that information. We have prepared a detailed policy and we believe you should know as much as possible about practices so that you can make informed decisions. All of our subsidiaries and joint ventures operate under similar privacy practices as described in this Privacy Policy and, subject to the requirements of applicable law, we strive to provide a consistent set of privacy practices throughout the .

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into the terms of the User Agreement. This Privacy Policy is effective upon acceptance in registration for new registering users, and is otherwise effective on 12/12/2006 for all users.

Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.

We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users demographics, interests, and behavior to better understand, protect and serve you and our customers and it is not tight to personal identifiable information. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information and your IP address.

We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to reenter your password more frequently during a session.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

We use your personal information to facilitate the services you request such as billing and shipping purposes. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in our products and services, inform you about online offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. We may compare and review your personal information for errors, omissions and for accuracy.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at customersupport@usjewelryfactory.com or by contacting us by telephone or postal mail at the contact information listed below.

uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted.

Your information is stored on s servers located in the United States. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, "firewalls" and Secure Socket Layers. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.

As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.

Agents. We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Legal Requests. cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, UserID history and fraud complaints without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity.

To help us improve our privacy policy and practice, please give us your feedback. You may email us at: customersupport@usjewelryfactory.com

We may amend this Privacy Policy at any time. By posting minor amended terms on the Site those terms shall automatically be effective. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use session ID cookies only. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser.

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at customersupport@usjewelryfactory.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by only and does not cover the use of cookies by any advertisers.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at customersupport@usjewelryfactory.com to request that we remove this information from our database.

We post customer testimonials on our web site which may contain personally identifiable information such as the customer s name. We do obtain the customer s consent prior to posting the testimonial to post their name along with their testimonial.

Customers may contact us at customersupport@usjewelryfactory.com to request that we remove this information from our database.

We accept all major credit cards including Visa, MasterCard, American Express and Discover, PayPal, Affirm (monthly payment plans), Layaway (interest free monthly payment plans). All of these choices are available to you during check out. For your security, all online orders are processed with standard SSL Security Encryption.
We also gladly accept mailed checks or money orders, but items are not shipped until your check or money order clears (approximately 5 business days).

Currently, Sales Tax is only collected on orders shipped to addresses in New York State.

Yes, we use state of the art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of any of your information. This way, ordering jewelry from us is a fun and worry-free online shopping experience- the way it should be.

We will make every effort to accommodate your request. To cancel an order, please have your order number at hand and contact our customer service representatives or email us as soon as possible.
Bear in mind that our speedy shipping system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to us according to our 30-day money back return policy.

You will receive an order confirmation once your order has been processed. Once your order has been shipped, you will receive a shipping confirmation email with the tracking number for your package. You may check the status of your order anytime by visiting "my account" on the menu bar, at the top of any page on our website. Additionally you can always call us and our customer service representatives will be pleased to help you.

With every order we take the highest effort to ship your item as quickly as possible. Items in stock are usually shipped within 1-2 business days. Items not in stock may take longer, approximately 1-2 weeks. If your item requires sizing or engraving, please allow extra delivery time for them. If at any time you want to know the availability of an item please email or call us.

Yes, any item in stock may be shipped express delivery for an additional charge. Please select your option during checkout. If you need any item shipped quicker than our standard free shipping, please make sure to contact us to see if the item is in stock. If you choose express delivery and your item is not in stock, you will be notified promptly via email and your order will be changed to standard delivery.

Yes, with us it is always safe to mail jewelry. We insure all pieces that are shipped out to you as well as on the free shipping we offer for return items.

Yes, all of our jewelry is genuine. Our gold is either solid 10k, 14k or 18 karat. Our gold is not layered in any way. All of our diamonds & gemstones are genuine stones unless noted differently on the specified item.

We make it our goal to get you the perfect piece of jewelry. If you see something that you'd like in a different size, length, color or would like to change out the stones please contact us so we can special order an item for you.

If the ring you choose does not fit, we will resize it free of charge within 60 days of its original shipment. Resizing will take approximately 3 business days.

Yes, we are proud to offer all of our loyal customers a 30 day money back guarantee.

US Jewelry Factory

71 West 47th Street

Suite 402

New York, NY 10036

USA